Cookie Policy

1. Introduction
At English Avenue, we use cookies and similar technologies to improve our users’ experience, personalize content, and analyze our traffic. This Cookie Policy explains what cookies are, how we use them on our online English teaching platform, and the options users have to manage them.
2. What are Cookies?
Cookies are small text files that are stored on your device (computer, smartphone, tablet) when you visit a website. These files allow the website to remember your preferences and actions (such as login or preferred language) for a certain period, thus improving your browsing experience.
3. Types of Cookies We Use
At [Platform Name], we use different types of cookies depending on their purpose:
Essential Cookies: These cookies are necessary for the operation of our platform. They allow us to offer basic services, such as logging into your account and maintaining the security of the platform. Without these cookies, some services would not be available.
Performance and Analytics Cookies: These cookies collect anonymous information about how users interact with our platform, allowing us to analyze and improve the performance of our site. For example, they help us know which sections are most frequently visited and if users encounter errors.
Functionality Cookies: These cookies allow you to personalize your experience on the platform, saving your preferences and settings (for example, language or video speed) so that you do not have to adjust them each time you log in.
4. Third-Party Cookies
Some third-party services that we use to improve our users’ experience, such as analytics or social media services, may also store cookies on your device when you visit our platform. These cookies are governed by the privacy policies of third-party providers, such as Google Analytics or Facebook Pixel.
Common Third-Party Services
Google Analytics: For data analysis.
Facebook Pixel: For advertising and targeting purposes.
YouTube/Vimeo: For the integration of multimedia content (class videos or tutorials).
Zendesk/LiveChat: For live assistance and support.
5. Cookie Management and Control
As a user, you have the option to accept or reject cookies at any time. You can adjust your cookie preferences in the consent banner that appears when you first access the platform or in the cookie settings, available in the footer of our site.
Additionally, you can configure your browser to block or delete specific cookies. However, please note that disabling essential cookies may affect the operation of our platform and limit some functionality.
Guide to disabling cookies in browsers
Google Chrome: Instructions on Google support.
Mozilla Firefox: Instructions on Mozilla support.
Safari: Instructions on Apple support.
Microsoft Edge: Instructions on Microsoft support.
6. Changes to the Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or applicable laws. The date of the last update will be displayed at the top of this policy. We recommend that you review this page periodically to be informed of any changes.
7. Contact
If you have any questions about our Cookies Policy, you can contact us at:
Email: Englishavenuevalladolid@gmail.com